Document-intelligence under bad inputs
Healthcare document pipeline on AWS: classification models, workflow rules, patient matching with partial identifiers, escalation for low-confidence cases. Multi-model fallback chain (Claude + vision preprocessing). What lands on the human queue at 8 a.m. matters more than aggregate accuracy.
Hard part: Confidence thresholds. Too low floods the queue; too high misses exceptions. We tune per document type and retrain when error patterns shift.